FAQ's

★ It should go without saying, we are a PREMIUM streetwear brand. We deal only in high quality and sustainable fashion. Our suppliers manufacture our blank clothing garments ethically and sustainably, and we do not source from sweatshops; everyone involved from start to finish was paid a fair wage.

★ We decorate our apparel at our warehouse, using eco friendly inks and durable embroidery. Our brand is not found on the discount rack at your local Walmart and never will be.

★ Purchasing a storefront during a pandemic did not seem like a good business move, so currently our brand is only available online (or pop-ups and at some partnering stores). We do not have a flagship storefront at this time, our warehouse space is shared, and not accessible by the public for retail (insurance would never allow it).

However we do have plans for a retail location in TORONTO in the near future so stay turned! In the meantime join our newsletter and follow our socials to know when we do popup stalls and temporary pickup locations!

★ We believe in transparency. 90% of our products are manufactured within Turtle Island (North and Central 'America'); the other 10% is manufactured elsewhere.

★ ALL of the products we source arrive at our warehouse blank, we decorate (embroidery/printing) our products in-house at our warehouse.

★ Our blank clothing garments are manufactured in a few different locations within Turtle Island (North and Central 'America'). Such as Los Angeles, Mexico, Honduras, and Haiti.

★ Our hats and other accessories are not manufactured within Turtle Island, but we only work with ethical manufacturers.

★ We are actively scouting for MADE IN CANADA textile and clothing manufacturers that offer reasonable wholesale prices. If you know of any, PLEASE let us know :)

★ For now our business will continue to source a few of our accessories and hat products from suppliers that align with our sustainability standards. YUPOONG factories are located in Vietnam and Bangladesh, and are decorated with multiple certifications (BSCI Certified WRAP Certified OHSAS 18001 Certified SEDEX Certified ISO 14001 Certified ISO 9001 Certified.) Which enforce standards that ensure worker safety, fair wages and sustainable practices.

★ We ship our products from our warehouse located in the Greater Toronto Area.

★ If we are experiencing extreme order volume, we may opt to temporarily fulfill orders at backup facilities that are operated by our partners. Don’t worry, we maintain good company :). We've made sure the quality, sustainability standards, and fulfillment speed are up to our standards.

★ Due to our environmental commitment, we make every effort to minimize our loose inventory to reduce potential landfill. This means that we print and decorate our apparel only when an order is placed, and we do not keep a lot of excess inventory lying around. So in order for us to exchange, we would need to reprint or re-embroider a brand new garment.

★ Size/colour exchanges are usually not possible and we only make exceptions on a case by case basis.

★ Please refer to our sizing chart for an informed purchase, and if you are unsure, size up! (better to be a little loose, than not fit at all.) Miigwetch! (thank you)

BRAND

SHIPPING & RETURNS