Last Updated: 2023-12-09
Policy Overview and Agreement
This policy aims to provide clarity and efficiency in our ordering process, ensuring a smooth and beneficial transaction for both parties. RESIST CLOTHING COMPANY INC reserves the right to refuse service for non-compliance with this policy.
The guidelines outlined herein pertain to order quantities, payment, cancellation, returns, and tax exemption status for eligible Indigenous individuals. The policy's objective is to safeguard the interests of our customers while enabling RESIST CLOTHING COMPANY INC to maintain its commitment to quality and timely delivery.
By proceeding to place an order with RESIST CLOTHING COMPANY INC, you acknowledge and agree to abide by the terms of this policy. Each order placed is considered an acceptance of these conditions, establishing a mutual understanding and expectation for the fulfillment process, unless otherwise stated in writing by separate private contract or agreement.
Custom/Bulk Orders:
- A minimum of 100 units per design is required, with each unique language or design color variation counted as a separate design.
Wholesale Orders:
- A minimum of 20 units per design and 100 units overall is required.
Cancellations, Returns, and Refunds:
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Due to the nature of custom and bulk orders, they are not eligible for returns or refunds as they are not part of our regular stock. Once an order has been put into production, it cannot be canceled.
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Wholesale orders are the only exception, and you have 30 days from the time an order is placed to request a return/refund. If 30 days have passed since the order was placed, RESIST CLOTHING COMPANY INC cannot provide a return/refund. We appreciate your understanding.
Delivery:
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Orders will be shipped via our trusted courier partners (UPS, CP, FedEx, Uniuni, Air Canada Rivo, among others). RESIST CLOTHING COMPANY INC cannot be held liable for delays or damages that occur during delivery, as these factors are beyond our control. However, if this occurs, we will work with you and the delivery company to find a mutual solution.
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Orders must be shipped entirely to one location. Shipping to multiple locations will not qualify for bulk pricing and will incur separate shipping costs. This option is also offered only on rare occasions and is determined on a case-by-case basis. RESIST CLOTHING COMPANY INC reserves the right to refuse service for non-compliance.
Turnaround Time:
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Our turnaround time for most orders is about 5-12 business days after payment has cleared.
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For larger orders of 1500 units or more, please allow an additional 5-10 days for processing.
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Let us know your deadlines, so we can advise if we are able to accommodate your request in a timely manner. We also offer a 3-5 day rush service at an additional $2.50 per physical item.
Quality Issues:
- Please inspect your order upon arrival. Although we strive to uphold our high-quality standards, if any quality issues arise, complaints must be lodged within 15 days of order receipt. Complaints made beyond this timeframe may not be eligible for replacement. Retain any faulty goods for potential inspection and document the quantity and sizes of affected items. Report concerns to custom@resistclothing.ca. If your email is sent within the specified timeframe but responses are delayed due to inquiry volume, the timestamp on your initial complaint will be honored.
Custom/Bulk Order Process:
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Step 1: Detail your specifications.
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Step 2: Review the quote and digital proof.
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Step 3: Confirm, pay, and await production and dispatch, usually within 15 business days and shipped within 5-10 business days post-dispatch.
Wholesale Order Process:
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Step 1: Sign up, login, and make selections from the wholesale catalog.
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Step 2: Checkout and arrange payment if net terms are enabled.
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Step 3: Await production and dispatch, as above.
Payment Options:
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A) Fast: Secure e-invoice for instant card payment.
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B) Moderate: Bank transfer/direct deposit.
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C) Slow: Certified cheque by mail (can delay production by 2-3 weeks).
Payment:
- Full payment is mandatory before production can begin, with no exceptions. Split payment options are provided only on rare occasions, assessed on a case-by-case basis.
Tax Exemption (Indigenous / Canada only):
- Valid for status-bearing Indigenous individuals in Canada for bulk/custom/wholesale orders delivered to a reservation. Strict adherence to CRA guidelines is observed and we reserve the right to refuse Tax Exemption if compliance is not met.
Non-profit Organizations Discount:
- An additional 5 to 10% discount is offered for non-profit and charitable organizations (likely to be auto-applied, ask for clarification).
Intellectual Property Rights:
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All designs must either be owned by the customer or free of copyright (proof may be requested). RESIST CLOTHING COMPANY INC, its associates, and third parties are not liable for copyright infringements. By accepting this policy, you indemnify RESIST CLOTHING COMPANY INC and its associates from any copyright infringement. You, as the customer, assume responsibility for any copyright claims resulting from your order.
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Customers may choose designs from our catalog when placing an order. If you intend to resell items featuring our designs, written permission from RESIST CLOTHING COMPANY INC is required. For items with your own custom designs, no permission from RESIST CLOTHING COMPANY INC is necessary.
Contact:
Changes to this Policy:
RESIST CLOTHING COMPANY INC reserves the right to modify or update this policy at any time without prior notice. Please review the policy periodically for changes.
