Policy Overview and Agreement:
This policy serves to provide clarity and efficiency in our ordering process, ensuring a smooth and beneficial transaction for both parties. The guidelines outlined herein relate to order quantities, payment, cancellation, returns, and tax exemption status for eligible Indigenous individuals. The policy's aim is to protect the interests of our customers while allowing us to maintain our commitment to quality and timely delivery.
By proceeding to place an order with us, you acknowledge and agree to abide by the terms of this policy. Each order placed is considered an acceptance of these conditions, setting a mutual understanding and expectation for the fulfillment process unless otherwise stated in writing by separate private contract or agreement.
A minimum of 100 units per design is required, with each unique language or color variation counted as a separate design.
Wholesale Orders: A minimum of 20 units per design and 100 overall is required.
Cancellations, Returns, and Refunds:
Due to the nature of custom and bulk orders, they are not eligible for returns or refunds as they are not part of our regular stock. Once an order has been put into production, it cannot be cancelled.
Wholesale orders are the only exception, and you have 30 days from the time an order is placed to request a return/refund. If 30 days has passed since the time the order was placed, we can not provide a return/refund. We appreciate your understanding.
Full payment is mandatory before production can begin, with no exceptions. Split payment options are provided only on rare occasions, assessed on a case-by-case basis. We reserve the right to refuse service for non-compliance.
Orders will be shipped via our trusted courier partners (UPS, CP, FedEx, Uniuni, Air Canada Rivo, among others). We cannot be held liable for delays or damages that occur during delivery, as these factors are beyond our control.
Orders must be shipped entirely to one location. Shipping to multiple locations will not qualify for bulk pricing and will incur separate shipping costs. This option is also offered only on rare occasions and is determined on a case-by-case basis. We reserve the right to refuse service for non-compliance.
Please inspect your order upon arrival. Although we strive to uphold our high-quality standards, if any quality issues arise, complaints must be lodged within 15 days of order receipt. Complaints made beyond this timeframe may not be eligible for replacement. Retain any faulty goods for potential inspection and document the quantity and sizes of affected items. Report concerns to email@example.com. If your email is sent within the specified timeframe but responses are delayed due to inquiry volume, the timestamp on your initial complaint will be honored.
Custom/Bulk Order Process:
Step 1: Detail your specifications.
Step 2: Review quote and digital proof.
Step 3: Confirm, pay, and await production and dispatch, usually within 15 business days and shipped within 5-10 business days post-dispatch.
Wholesale Order Process:
Step 1: Sign up, login, and make selections from the wholesale catalog.
Step 2: Checkout and arrange payment if net terms are enabled.
Step 3: Await production and dispatch, as above.
A) Fast: Secure e-invoice for instant card payment.
B) Moderate: Bank transfer/direct deposit.
C) Slow: Certified cheque by mail (can delay production by 2-3 weeks).
Tax Exemption (Indigenous / Canada only):
Valid for status-bearing Indigenous individuals in Canada for bulk/custom/wholesale orders delivered to a reservation. Strict adherence to CRA guidelines is observed.
Non-profit Organizations Discount:
An additional 5-10% discount is offered for non-profit and charitable organizations. (Likely to be auto-applied, ask for clarification)
Intellectual Property Rights:
All designs must either be owned by the customer or be free of copyright. We are not responsible for copyright infringements. Customers have the option to use any design from our catalog when placing an order.
Contact firstname.lastname@example.org for queries or clarifications.
Changes to this Policy: We reserve the right to modify or update this policy at any time without prior notice. Please review the policy periodically for changes.
Last updated 2023-07-12