• If (Unisex) fit; runs true to size for men; women may want to size down.
• If (Ladies) fit: runs true to size for women.
• Hats and toques are ‘one size fits most’.
• Due to our environmental commitment, we make every effort to minimize our loose inventory to reduce potential landfill. This means that we print and decorate our apparel only when an order is placed, and we do not keep a lot of excess inventory lying around. So in order for us to exchange, we would likely need to reprint or re-embroider a brand new garment.
• Size/colour exchanges are usually not possible and we only make exceptions on a case by case basis.
• Please refer to our sizing chart for an informed purchase, and if you are unsure, size up! (better to be a little loose, than not fit at all.) Miigwetch! (thank you)
• Orders are typically fulfilled and ready to ship from our warehouse within 1 - 3 Business days.
The shipping estimates below are 'typical' and may not be accurate during PEAK seasons (Holidays, Orange Shirt Day, etc). Delays can happen from time to time, however, we try our best to ensure your order arrives in a timely manner. We have very limited control over the delivery portion of your order once it leaves our warehouse. It is the shipping carriers responsibility to deliver it within a timely manner, but if anything goes wrong, we are here to help! Just send us an email at firstname.lastname@example.org
• Canadian customers can expect 2-5 business days for delivery or 7-10 business days if you choose the free shipping option.
• USA customers can expect 5-10 business days for delivery or 10-15 business days if you choose the free shipping option.
• Other International customers can expect up to 15-20+ business days for delivery. (customs/claims delays may occur)
LOVE LOVE LOVE
I purchased this hoodie for my Grandson Sam's 13th Birthday on July 1. I am pleased with the quality & size. I will be mailing it to Calgary before his birthday. He will love it!
Outstanding customer service.
I have never dealt with such fast, professional and accommodating service. When I expressed an issue with my order they went above and beyond to reach out to discuss with me and surpass my expectations for resolution. Remarkable!